Refund and Returns Policy

At Kittuk, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• Products can be returned only if they are unused, unwashed, and in their original condition with tags intact.

• Returns must be requested within 7 days of delivery.

• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear and personal care items

• Products purchased during clearance or sale (unless damaged or defective)

• Gift cards or promotional items

Return Process

• To initiate a return, please contact our customer support team with your order number and reason for return.

• Once your return request is approved, you will receive instructions for shipping the product back to us.

• Products must be securely packed to avoid damage during transit.

Refund Policy

• Refunds are processed only after the returned product is received and inspected.

• Approved refunds will be issued to the original payment method within 7–10 business days.

• Shipping charges (if any) are non-refundable unless the return is due to a defect or incorrect item.

Exchange Policy

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, a refund will be processed instead.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear images of the product and packaging.

• Such cases will be handled on priority, and replacement or refund will be provided as applicable.

Cancellation Policy

• Orders can be cancelled only before they are shipped.

• Once an order has been dispatched, it cannot be cancelled.

Return Shipping

• Customers are responsible for return shipping charges unless the return is due to a damaged or incorrect product.

• We recommend using a reliable courier service with tracking.

Contact Information

For return or refund-related queries, please contact us:

Email: info@kittuk.com